NLNG Key Account Manager
For more than 30 years, Mentor IMC Group has provided Consultants and Teams to global Energy and Infrastructure companies, encompassing all Project Management, Design, Engineering and Health & Safety disciplines across the Oil and Gas, Renewables, Offshore Wind, Nuclear, Power and Construction industries.
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NLNG Key Account Manager
NLNG KEY ACCOUNT MANAGER required by our client, to be hired on a permanent basis, located in Lagos, Nigeria.
Industry Sector: Oil &Gas
POSITION SCOPE
- Manage P & L in the Oil & Gas sector, precisely in LNG. Being the focal point of NLNG to develop DNB's Business and Profitability.
PRINCIPLE RESPONSIBILITIES
- Acquire intimate understanding of customer's strategic needs, goals and objectives, and demonstrate ability to consistently translate it into effective advice toward outcome-based solutions
- Build high level customer intimacy and client relationships at all levels of the organisation by ensuring a seat at the table at customer's HQ and all other customer's facilities
- Become the customer trusted advisor and foster a transition from a transactional to a partnership-based relationship, leveraging the full range of services from the Client.
- Responsible for the customer's preservation and growth of the assigned Account(s) in the region and globally and own commercial KPI's for these account(s).
- Provide feedback to the product company teams on customer wants and needs, new service needs modifications and help them develop sound business cases
- Set up and lead Key Account Specific Business Forums across DBN organisation, partnering with all leaders across the different functions
- Partner with Project team and company leaders to develop full year plans for assigned Account(s)
- Evaluate potential partnership opportunities and draft business plan to review with internal executive leadership
- Facilitate engagement of clients
- Interpret and understand contractual commitments
- Lead / Participate in cross functional teams and projects to achieve account and business goals
- Utilise all available management information and commercial excellence tool to fully exploit business opportunities
- Mastery of HSE standards and practices
- Technical Effort Management - 7+ years' experience in Customer Success and/or Account Management
- Knowledge in LNG
- Experience in Oil and Gas Sector
- Managing a P & L
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organisations
- A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
- Business acumen, sound decision making, analytical and organisational skills in a fast-paced environment; a consultative approach to managing complex client relationships
- Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
- Ability to prioritise multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
- Strong analytical skills
- Working knowledge and experience with contracts and contract negotiations
- Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
- Communication - Facilitates team and client meetings effectively.
- Holds regular status meetings with the Project departments.
- Keeps Project team well informed of changes within the organisation and general corporate news.
- Delivers engaging, informative, well-organised presentations.
- Resolves and/or escalates issues in a timely fashion.
- Understands how to communicate difficult/sensitive information tactfully.
EXPERIENCE / QUALIFICATIONS
- Excellent resource, planning, and time management skills
- Superior management and delegation capabilities
- High level of financial responsibilities
- Preferred: Leadership, Project, and time management skills
- Analytical Skills
- Motivation
- Adaptability
- Problem Identifier and Solver
- Handle Multiple Priorities
- Organisational Skills
- Written and Verbal Communication
- Ambition
- High Energy
- Will to Succeed
- Team Management Skills
- Bachelor's Degree in Engineering from an accredited university or college
- 10+ years of experience in Oil and Gas industry-related engineering, including 5+ years in customer / client management
- 7+ years' experience in Customer Success and/or Account Management
Job Ref: 9109
Nigeria
Other
Permanent
